This is the Equality and Diversity Policy of Elizabeth Klanga, Director/Trainer/ Coach of Make The Shift: Master The Art Of Customer Service, One Day Intensive Training Programme. In this document, “we”, “our”, or “us” refers to Elizabeth Klanga, Director/Trainer/Coach.
Elizabeth Klanga Director/Trainer/Coach is dedicated to encouraging a supportive and inclusive culture amongst all training programmes available. It is within Elizabeth’s best interest to promote diversity and eliminate discrimination in the workshop.
Our aim is to ensure that all participants are given equal opportunity and that the training programme is representative of all sections of society. Each participant will be respected and valued and able to give their best as a result.
This policy reinforces our commitment to providing equality and fairness to all training programmes available, and not provide less favourable activities or treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, ethnic origin, colour, nationality, national origin, religion or belief, or sex and sexual orientation. We are opposed to all forms of unlawful and unfair discrimination.
All participants will be treated fairly and with respect and be given help and encouragement to develop their full potential and utilise their unique talents. Therefore, the skills and training will be fully utilised.
Our Commitment
- To create an environment in which individual differences and the contributions of all delegates are recognised and valued.
- To create a working environment that promotes dignity and respect for every participant.
• To not tolerate any form of intimidation, bullying, or harassment, and to discipline those that breach this policy.
- To make training, development, and progression opportunities available to all delegates.
- To promote equality in all aspects of the training programme, which Elizabeth believes is good management practice.
- To encourage anyone who feels they have been subject to discrimination to raise their concerns so Elizabeth can apply corrective measures.
- To encourage delegates to treat everyone with dignity and respect.
- To regularly review all training practices and procedures so that fairness is maintained at all times.
Elizabeth Klanga Director/Trainer/Coach will inform all delegates that an equality and diversity policy is in operation during registration, and that they are obligated to comply with its requirements and promote fairness in the training programme. The policy will also be drawn to the attention of clients, funding agencies, stakeholders, customers, and learners.
This equality and diversity policy is fully supported by senior management and has been agreed with trade unions and/or client representatives. Elizabeth’s policy will be monitored and reviewed annually to ensure that equality and diversity is continually promoted in the training programme.
EQUALITY AND DIVERSITY DECLARATION:
I have read and understood Elizabeth’s Equality and Diversity Policy and agree to work to the expected standards. Regardless of my background and circumstances, I agree to treat all colleagues and delegates with respect and dignity while carrying out the training programme.
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PLEASE RETURN TO ELIZABETH – ELIZABETH@ELIZABETHKLANGA.CO.UK