Welcome to Make The Shift, CPD Certified Courses in Customer Service & Wellbeing

‘‘I loved the training – it was interactive, creative and fun.’’ – Security Officer, Debeers Group

In this unique CPD Certified training Elizabeth Klanga, Director of Make The Shift, brings you a course that will transform your way of being a service provider. 

Make The Shift: Master The Art Of Customer Service is designed to develop delegates communication and personal management skills to enhance their performance as service providers. Elizabeth’s interactive teaching style is engaging and dynamic. Elizabeth incorporates individual exercises, group activities, skill practices, and role playing to increase learning retention.

Master Elizabeth’s key principles of serving customers.
Discover your hidden virtues that support company values.
Effectively manage customer behaviours and attitudes.
Learn meditation techniques for achieving inner calm.